Policies

POLICIES

We are so glad you booked a service with us. We can’t wait to see you. Reading through our policies will help us to serve you better. We request that our guests arrive a little early for their scheduled appointment. When they do, we’ll have beverages and the latest fashion magazines waiting. Our retail area of Oway products is also available for browsing and shopping.

Refund Policy

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we do highly recommend pre-booking your next appointment to ensure a convenient time.

Reservations/Lateness/Cancellations

To reserve your time with our Hair Artists, a prepayment equal to one-third of your estimated service total is collected at the time of booking. If running a little late, please understand every effort will be made to deliver your service; however, appointments may need to be rescheduled.
Need to Reschedule? You may rebook up to 18 hours in advance online or by phone during business hours.
Cancellations within 18 hours forfeit the deposit, and all same-day cancellations or no-shows will be charged the remaining balance of the service booked.

Consultations

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Exchanges

Concerning purchases, we will gladly exchange an unused Oway product that was purchased in our salon for another product, though promotional pricing will not be extended.

Guest Safety

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. All other guests are asked to wait in the reception area, as required by our insurance provider. Children are not allowed in the salon area unless they have an appointment and must be accompanied by an adult at all times.

Cell Phones & Electronic Devices

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Miscellaneous & Payments

Ka’ton Salon is not responsible for lost or stolen items or items left behind. AMEX, Visa, MasterCard, Discover, and cash are all accepted methods of payment.

Color Tailoring

We stand behind your color. If your agreed-upon tonality or desired result has not been achieved, we offer a complimentary color tailoring service within 14 days of your appointment. This applies to achieving the result agreed upon during your consultation and does not apply to a change of mind or a request for a different color or tonality.